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1300 88 95 96
 

Twilight Walk FAQ

Contact Us
Age Limit
Booking and Confirmation
Cancellation Policy
Mobility Policy
Payment Policy
Private Group Bookings
Refunds and Rescheduling Policy
Tour Details
Weather Policy

Contact Us

Head Office hours operate between 9am to 5pm, Monday to Friday only (AEST).

For all other enquiries outside these hours, please email support@twilightwalk.com.au and we will do our very best to respond to your enquiry upon our return.
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Age Limit

Twilight Walk tours are open to everyone from the age of 18 onwards. The tour may include visits to bars and activities appropriate for only 18 years and above.

Please note that any child under 16 years old who wishes to attend a Twilight Walk event must be accompanied by an adult guardian and be provided approval by Head Office.

Both the child and the adult guardian are required to purchase a ticket each.
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Booking and Confirmation

All tours require pre-payment by calling 1300 88 95 96
or visiting the website.

A confirmation email will be sent to the email address provided once payment has been successfully processed. If you do not receive a confirmation email, please:

  • Check your Spam folder - your email server may have accidentally marked the email as spam and removed it from your inbox.
  • Call Head Office on 1300 88 95 96 to review your booking.

    Please note that 1 ticket covers the cost of 1 person, per tour only. It is essential to provide the following information with your booking:

  • Most frequently used email address
  • Valid Mobile number.

    Please note international numbers will not be considered.

    If you believe you have provided incorrect details in your booking, please email support@twilightwalk.com.au or call 1300 88 95 96.

    You will be alerted of any cancellations via mobile phone (call or text) and/or email.

    You may be ineligible for a refund if you miss a tour due to the following reasons:

  • Not checking your email or phone notices;
  • Providing incorrect details in your booking.

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    Cancellation Policy

    If a tour is cancelled for any of the reasons including; weather, urgent host emergency or venue or access closure, participants will be notified as soon as possible via email and text.

    All cancellations made by Head Office are welcome to a reschedule, a voucher or full refund.

    We ask you to please provide your most current and used email address and contact mobile number so you can be notified immediately.
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    Mobility Policy

    Twilight Walks tours all involve walking between venues and locations of all kinds for the duration of the tour.

    We do not recommend you book a Twilight Walk if you or a friend:
  • Use a mobility scooter;
  • Require walking aids of any variety.

    If you require minimal assistance, such as a walking stick, and are unsure whether a tour is suitable for you, call Twilight Walk on 1300 88 95 96. We will assess your walking ability and alert our guides of any extra assistance you may require.
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    Payment Policy

    No cash payments are accepted. All Payments must be pre-paid by calling 1300 88 95 96 or visiting our website booking page and completing the payment instructions. A confirmation email must be obtained as proof of purchase.

  • Gleeful Events accepts payments in the following forms only:
  • AMEX
  • Visa
  • Mastercard
  • Paypal

    Payments made through Paypal must be done in advance. Electronic Funds Transfer (EFT) is only available for group bookings.

    Payments for group bookings must be completed at least one week in advance.
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    Private Group Bookings

    Private group bookings are available for groups of 8 - 15 people.

    Private Bookings are subject to availability upon host and participating venues. No private booking is guaranteed or reserved until a formal confirmation email has been sent by Head Office.

    A non-refundable $100 deposit is required to secure the booking.

    For further information on Private Group Bookings, please email support@twilightwalk.com.au or call Twilight Walk on 1300 88 95 96.
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    Refunds and Rescheduling Policy

    Twilight Walk requires the following notice:

  • Minimum five days for refunds;
  • Minimum three days for rescheduling.

    Call Twilight Walk on 1300 88 95 96 during business hours (Monday - Friday, 9am to 5pm AEST) to organise your refund or reschedule.

    Refund or reschedule requests outside the refunds and rescheduling policy may be disapproved.
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    Tour Details

    Tour details are provided upon successful payment within a confirmation email. The confirmation email is typically received within 1 day.

    The confirmation email will include start time, meeting location and host contact details.

    The host must only be contacted outside Head Office Hours (Monday to Friday, 9am to 5pm AEST) and for reasons including: you are running late, you are lost or you have an illness.
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    Weather Policy

    Twilight Walk tours will run during rain and sunshine.

    Twilight Walk will cancel any tours in the following circumstances:
  • If temperature surpasses 40 degrees celsius;
  • Severe storm or flooding has occurred or is expected to occur.

    Participants will be notified at the earliest point in time if a tour is to be cancelled. Participants will be notified via email, text and call.

    All cancellations made by Head Office are welcome to a reschedule, a voucher or full refund.
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